The informal resolution system includes all of the following means of interpersonal conflict resolutions, EXCEPT which one?

• A. Mediation
• B. Conflict Coaching
• C. Submitting A Special Request Chit To Captain's Mast
• D. Facilitation

Answer: (C)

Informal resolution systems are designed to handle interpersonal conflicts without formal legal actions, using collaborative approaches like mediation, facilitation, and conflict coaching. Mediation involves a neutral third party helping the disputing individuals reach a voluntary agreement. Facilitation focuses on guiding group discussions to improve communication and decision-making. Conflict coaching supports individuals in building skills to manage conflicts more effectively in the future. Submitting a special request chit to Captain’s Mast, however, is a command-driven, formal disciplinary process within the Navy, not an informal dispute-resolution method. Therefore, that option does not belong in the informal resolution toolkit.