The informal resolution system includes all of the following means of interpersonal conflict resolutions, EXCEPT which one?

• A. Mediation
• B. Counseling
• C. Submitting a special request chit to request Captain's Mast
• D. Face-to-face discussion

Answer: (C)

Informal resolution focuses on settling conflicts through voluntary dialogue and guidance rather than formal action. Mediation fits this approach because a neutral third party helps the involved parties find a mutually acceptable solution. Counseling also belongs to the informal system, providing confidential guidance to address behaviors or relationship issues contributing to the conflict. A direct, face-to-face discussion between the parties is another common informal step to clarify misunderstandings and negotiate a resolution quickly.

Submitting a special request chit to request Captain’s Mast is a formal administrative process used to address misconduct and impose discipline, not an informal means of resolving interpersonal conflicts.